Refund & Cancellation Policy

(Applicable to desphere.xyz / badwith.com / ldimensphere.art / operated by LDS Arts Ltd, United Kingdom)

Last Updated: May 2026

1. Overview

At DeSphere.xyz, we design every experience as a deeply personal and creative journey, ensuring that each interaction resonates with the unique stories of our users.
Our products include AI-generated memories, emotional reflections, and digital relics — all crafted uniquely for each user, allowing them to not only reminisce about their past but also explore their emotions in profound ways.

Through innovative technology, we create a tapestry of memories that intertwine the past, present, and future, offering a rich, immersive experience that celebrates individuality and creativity.

Because of this personalized and digital nature, every purchase represents access to a custom experience rather than a physical product, which allows customers to tailor their interactions and engagements to meet their individual preferences.

This approach not only enhances satisfaction but also fosters a deeper connection between the consumer and the brand, as clients feel that their unique needs are being recognized and catered to. We are committed to fairness, clarity, and transparency in how refunds and cancellations are handled, ensuring that our customers are informed every step of the way and can trust that their interests are prioritized throughout the transaction process. Where required by applicable consumer law, your statutory rights are not affected by this policy.

2. Digital Services & Subscriptions

All DeSphere.xyz and BadWith experiences are delivered digitally, including: a wide range of interactive workshops, immersive online tutorials, engaging webinars, and personalized coaching sessions that provide participants with the knowledge and skills to thrive in a digital world. These offerings are designed to cater to various learning styles and preferences, ensuring that everyone has access to quality education and support, whether they are at home or on the go.

AI-generated artworks, journals, or reflections
Personalized digital relics or emotional experiences
Subscription-based access to creative or emotional tools
Soundscapes, visual content, and artistic interactions

Once access to digital content begins, the service is considered delivered in full, marking the completion of the transaction and the customer’s acknowledgment of receipt. For this reason, digital purchases and subscriptions are non-refundable once activated or accessed, as the value of digital products is inherently tied to their immediate usability and downloadability, which cannot be returned or exchanged like physical goods. This policy ensures that both the business and the consumer maintain clear expectations around the nature of digital transactions, emphasizing the importance of understanding what is purchased before finalizing the order.

You may cancel your subscription at any time through your account dashboard to stop future renewals, ensuring that you have the flexibility to manage your services according to your needs and preferences. Once you initiate the cancellation process, you will have immediate confirmation, allowing you to rest easy knowing that no further charges will be applied to your account. However, please note that all previous payments remain valid for services already accessed or delivered, meaning you can continue to enjoy the benefits of what you have already paid for without interruption until the end of your billing cycle. This approach reflects our commitment to providing you with an accessible and user-friendly experience regarding your subscription management.

Digital products, including PDFs, guides, worksheets, audio files, downloadable resources, and digital toolkits, are generally non-refundable once access has been granted, the file has been delivered, or the product has been downloaded.

Custom or bespoke digital services require preparation, review, planning, and personalized work. For this reason, payments are generally non-refundable once onboarding has begun, an intake form has been submitted, custom preparation has started, or any part of the service has been delivered.

This includes, but is not limited to, personalized guides, custom audio, private reflection materials, bespoke support packages, and private transformation services.

No Refund Policy

All purchases made on DeSphere.xyz are final and non-refundable, unless otherwise explicitly stated in writing prior to purchase.

Due to the nature of our services — which include digital access, personalized content, creative systems, interactive experiences, and custom-built deliverables — value is considered delivered immediately upon access, activation, or commencement of service. As such, we do not offer refunds, chargebacks, or cancellations once payment has been successfully processed.

By completing a purchase, you acknowledge and agree that:

All payments are made voluntarily and with full understanding of the product or service description
Access to digital content, tools, experiences, or consultations constitutes full delivery
Personal preference, change of mind, perceived lack of use, or subjective dissatisfaction do not qualify for a refund
Failure to engage with or complete a service does not invalidate the transaction

This policy applies to, but is not limited to:

One-time digital purchases
Subscriptions and memberships
Personalized or customized creative services
Special experiences, capsules, or limited-access content

Nothing in this policy affects your statutory rights under applicable consumer protection laws. Where local law mandates exceptions, such exceptions will be applied only to the minimum extent required by law.

⚖️ This structure complies with UK and EU consumer regulations (Consumer Contracts Regulations 2013, Directive 2011/83/EU) allowing refund exclusion for digital goods once access begins with user consent.

3. Exceptional Cases

Refunds may be granted only in limited, verifiable circumstances, such as when the product received is materially different from what was explicitly described at the time of purchase, when a confirmed manufacturing defect compromises core functionality, or when the service provided fails to meet the explicitly stated scope or deliverables agreed upon prior to delivery.

Approved refund cases are strictly limited to:

Duplicate billing or payment errors confirmed by our payment processor (e.g., Stripe).
Verified technical malfunctions resulting in non-delivery of purchased digital content.

Personal preference, subjective dissatisfaction, perceived lack of value, or change of mind do not constitute valid grounds for a refund.

To request a review, customers must contact LDSArts@desphere.xyz within 7 days of purchase. All requests are reviewed on a case-by-case basis and approval is not guaranteed. Where required by applicable consumer law, your statutory rights are not affected by this policy.

4. Physical or Collectible Items

If we offer physical or collectible items (e.g., printed art, keepsake boxes, or limited editions):

Returns are accepted within 30 days of delivery.
The item must be unused, undamaged, and in its original packaging.
Customized or made-to-order items are non-returnable.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method for your protection. Shipping fees are non-refundable.

This section applies only if DeSphere.xyz offers physical, printed, collectible, or shipped products. At present, most DeSphere.xyz products are digital or private service-based unless otherwise stated on the product page.

5. Gifts & Special Experiences

Digital gifts activate instantly upon delivery and cannot be refunded or exchanged, meaning that once you have purchased and received the digital gift, it becomes immediately accessible for use, leaving no opportunity for a return or an alternative option if you change your mind after the transaction.
Physical gifts follow the same return guidelines as physical products above, ensuring that all items are eligible for
Gift cards and digital codes are non-refundable and non-exchangeable, meaning that once a purchase is made, you cannot return the card or code for a refund or exchange it for cash or other products.
This section applies only to special gift experiences, custom packages, or private experience-based products when such products are clearly offered by DeSphere.xyz. Refund and cancellation terms may vary depending on the custom nature of the product.

6. Legal Transparency

All products under DeSphere.xyz, BadWith, and L·DimenSphere are classified as digital content and personalized services, which means they are delivered electronically and tailored to meet the individual needs of each user. This policy explains DeSphere.xyz’s general approach to refunds, cancellations, and digital product access. Where required by applicable consumer law, your statutory rights are not affected by this policy.

Once access begins, the right to cancel or request a refund is legally waived under the terms set forth in our user agreement, ensuring that customers fully understand the commitment they are making when they engage with these services. This policy is in place to maintain the integrity and exclusivity of the digital goods provided, which can be instantly accessed and utilized, thus eliminating the possibility of returns or refunds after the access period starts.

UK Consumer Contracts Regulations 2013
EU Directive 2011/83/EU on Consumer Rights
Global standards for digital content (US FTC, CCPA, OAIC, PIPEDA)

Before completing payment, each customer confirms:

☑️ “I understand that this is a personalized or digital service and agree that once access begins, I waive my right to cancel or request a refund.”

This acknowledgment ensures your purchase is fully compliant and secure, providing you with peace of mind as you engage in transactions. It acts as a confirmation that all necessary regulations and standards have been met, thereby protecting both the buyer and seller in the process. By prioritizing compliance and security, we strive to create a trustworthy environment where you can feel confident in every purchase decision you make.

This policy is designed to explain our general refund and cancellation approach. Where mandatory consumer protection laws apply in your location, your statutory rights are not affected.

7. Support & Contact

For billing or technical issues (not refund requests), please contact our support team:

Email: ldsarts@desphere.xyz
Website: https://desphere.xyz
Contact Page: https://desphere.xyz/contact-us/

We will always review legitimate cases of technical error with care and fairness.

All custom digital services are non-refundable once work has begun.

8. Summary

Every digital creation within DeSphere is a one-of-a-kind experience — a reflection of your emotion, your time, and your story, crafted with utmost care and precision to resonate with your unique vision.

Because these experiences are personalized and irreversible once delivered, refunds are not applicable, ensuring that each creation is cherished and valued as a singular masterpiece.

However, we remain committed to ensuring that every interaction feels meaningful, supported, and artistically true, and we welcome your feedback to continually enhance the connection between the art and its beholder, enriching the overall journey of creativity and expression.

Legal Compliance Summary

Where required by applicable consumer law, your statutory rights are not affected by this policy.

Jurisdiction	Legal Basis	Compliance Note
🇬🇧 UK	Consumer Contracts Regulations 2013	Refund exemption for digital content once accessed
🇪🇺 EU	Directive 2011/83/EU + Directive 2019/770/EU	Same exemption for personalized or digital content
🇺🇸 US	FTC Fair Commerce Act	Merchants may establish a “No Refund” policy if clearly disclosed
🇨🇦 / 🇦🇺	Local Consumer Protection Acts	Permitted with transparent disclosure before purchase

9. Disclaimer

By completing a transaction with DeSphere or its sub-brands, you acknowledge and agree that: you are entering into a binding agreement that outlines your understanding of the terms and conditions associated with this sale. This agreement encompasses various aspects, including your acceptance of the pricing, delivery schedules, and any warranties provided. Furthermore, you recognize that all transactions are subject to compliance with our policies and any applicable laws, ensuring a secure and efficient process for both parties involved. Your consent signifies that you have read, understood, and accepted all relevant information prior to proceeding with the transaction, reflecting your commitment to uphold the obligations set forth herein.

You are purchasing access to a digital or personalized service.
Once access begins, refunds are not applicable.
Subscriptions can be canceled anytime to stop future charges.
Any disputes will be governed by the laws of England and Wales, with exclusive jurisdiction in London, United Kingdom.

Closing Note

We treat every memory and emotion shared through DeSphere with the utmost respect and confidentiality, understanding the profound significance these experiences hold for each individual.

Our mission is not merely transactional — it’s deeply emotional and artistic, aiming to connect people through shared narratives and heartfelt moments.

While refunds are not available for digital experiences, we assure our clients that our support always remains open, human, and responsive, ready to address any questions or concerns with care and empathy, fostering a community where every voice is valued.